YEAR OF PRODUCT MANUFACTURE
We ship products throughout the European Union, the United States of America, Great Britain, Canada, and Australia.
PRICES
Postage for European Union countries is free.
Great Britain: Furniture: 90 € Wallpaper: 19 €
United States of America Canada: Furniture: 180 € Wallpaper: 22 €
Australia: Furniture 280 € Wallpaper: 35 €
DELIVERY TIME
All our furniture is handmade and requires 2 to 6 weeks for production (production time depends on the season and workload), after which delivery takes 2 to 6 working days (depending on the delivery country).
Wallpaper production time is 2 to 4 working days, and delivery takes 2 to 6 working days (depending on the delivery country).
Shipping Confirmation and Order Tracking
You will receive an email with shipping confirmation as soon as your order is dispatched, containing your tracking numbers. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Retro design d.o.o. is not responsible for customs duties and taxes applied to your order. All charges incurred during or after delivery are the buyer’s responsibility (customs, taxes, etc.).
Damages
Retro design d.o.o. is not responsible for products damaged or lost during delivery. If you receive a damaged order, please contact the freight carrier to file a claim.
Please keep all packaging materials and damaged goods before submitting a claim.
Return Policy
We strive to provide you with the best in quality and value; if for any reason you are not satisfied with your order, we are happy to accept the return of the product and issue a full refund of the purchase price.
- Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the buyer will not be accepted for return.
- Request a return authorization number by email at Info@retrodesign.hr with a detailed reason for the return and photos or video of the product supporting your reason. After approval, you will receive a return authorization number (RA#) and the address of the nearest warehouse where you can send the product you wish to return.
- To ensure the return, use a tracked postal service; we will not be responsible for lost or missing packages.
- Upon receipt of your package, your products will be inspected, and a full refund will be issued to your original payment method. A return confirmation will be sent to the email address you used for the original purchase.
Our return and refund policy provides more detailed information about options and procedures for returning your order.
RETRO DESIGN d.o.o.
Dalmatinska Street 22, 10360 Sesvete – Soblinec
Tax ID: 48522168716
VAT ID: HR48522168716
Email: info@retrodesign.hr
Phone number: +385 1 3464 790 and +385 99 8445 838
Bank account (IBAN): HR3923400091111151211 opened at Privredna banka Zagreb d.d.
SWIFT: PBZGHR2X
The company is registered in the court register of the Commercial Court in Zagreb under number MBS 081389473
Share capital in the amount of 20,000.00 kn has been fully paid.
Board member: Marija Stjepanović
