Last updated: 17 August 2026.
SHIPPING POLICY
1. DELIVERY AREA
Through our online store, we deliver furniture and wallpaper to Croatia, European Union Member States, countries of the European Economic Area outside the European Union, and the United Kingdom.
We deliver only wallpaper and standard A3 wallpaper samples to the United States of America. Furniture is not available for online-store delivery to the United States.
If a particular country or address cannot be selected during checkout, delivery through the online store to that address is currently unavailable.
2. DELIVERY CHARGES
Standard delivery is free for orders with a value of EUR 300 or more within the European Union.
For orders below EUR 300, the delivery charge is determined according to the type and quantity of products and the delivery address or region. The exact delivery charge is shown in the cart or during checkout before the customer confirms the order.
For deliveries to countries of the European Economic Area outside the European Union, the United Kingdom, and the United States of America, the transport charge is determined according to the product and delivery address and is shown during checkout. The order summary shows any discount applied and the delivery charge separately.
After the order has been confirmed, the customer will not be charged an additional transport cost that was not shown before purchase, unless the customer subsequently requests a change of address, redelivery, or another additional service.
3. PRODUCTION LEAD TIME AND ESTIMATED DELIVERY TIME
All new furniture is handmade to order. The production lead time is 3–4 weeks, after which delivery usually takes 2–6 business days, depending on the country of delivery and transport circumstances.
The production lead time for wallpaper is 2–4 business days, after which delivery usually takes 2–6 business days, depending on the country of delivery and transport circumstances.
For restored furniture and other products that are already available, the time stated on the product page or in the order confirmation applies.
These time frames are estimates unless a binding delivery date has been expressly agreed. Weekends, public holidays, periods of increased carrier workload, customs procedures, and circumstances beyond the Seller’s reasonable control may affect delivery times. If we become aware of a significant delay, we will inform the customer and offer a new time frame. This does not limit the customer’s statutory rights in the event of delayed delivery.
4. METHOD OF SHIPMENT
Furniture is dispatched from Croatia by DPD or another suitable delivery service arranged by RETRO DESIGN d.o.o.
Wallpaper is produced by our production partner and dispatched directly from Latvia, usually by FedEx or TNT. Irrespective of the fact that the wallpaper is produced and dispatched by a partner, RETRO DESIGN d.o.o. remains the seller and the contracting party responsible to the customer.
5. SEPARATE SHIPMENTS
An armchair is generally delivered in two separate parcels: one contains the seat and the other contains the wooden armrests or associated components. The parcels may arrive on the same day or separately.
If the same order contains furniture and wallpaper, the products are dispatched from different locations as separate shipments and may arrive at different times.
If only part of the order arrives, the customer should check the tracking information and contact us at info@retrodesign.hr. We will check the status of the remaining shipment. If the parcel is confirmed lost, we will send the missing or replacement part at our expense, within a time frame that depends on its availability or the production required.
6. DISPATCH CONFIRMATION AND TRACKING
Once the order has been dispatched and tracking information becomes available, the customer will receive a dispatch confirmation by email. If the order is sent in more than one parcel, the customer may receive more than one tracking number.
After a tracking number has been created, the carrier may need up to 24 hours to display the first status update. If tracking is still inactive after that time or does not change for an extended period, the customer may contact us at info@retrodesign.hr.
7. CUSTOMS DUTIES, IMPORT TAXES, AND OTHER CHARGES
There are no import customs duties for delivery within the European Union.
For deliveries to the United Kingdom, countries of the European Economic Area outside the European Union, and the United States of America, the delivery price shown at checkout includes transport but does not include import customs duties, local taxes, customs clearance fees, or other public charges that may arise upon import, unless expressly stated otherwise before the specific order is confirmed.
The amount of these charges is determined by the competent authorities of the destination country or by the delivery or customs service. RETRO DESIGN d.o.o. does not determine their amount and cannot reliably calculate it in advance. The customer is responsible for paying them to the competent authority or service.
We recommend that the customer check possible import charges with the competent customs authority in their country before placing an order. Failure or refusal to pay import charges does not in itself constitute an unequivocal statement of withdrawal from the contract. If the shipment is returned for this reason, the actual and demonstrable return costs will apply, together with the customer’s rights under the applicable law and the published return rules.
8. DELIVERY ADDRESS AND UNSUCCESSFUL DELIVERY
The customer is responsible for entering a complete and accurate address and an available telephone number and email address. If the customer notices an error, they should contact us as soon as possible at info@retrodesign.hr.
We will try to correct the details before the shipment is handed over to the carrier, but a change may not be possible after dispatch. The number of delivery attempts and the options for changing the delivery date depend on the carrier and the country of delivery.
If delivery fails because of an incorrect or incomplete address, the customer’s unavailability, or unjustified refusal of the shipment without a clear statement of withdrawal, we will contact the customer to arrange redelivery or return. The customer may be charged only the actual, reasonable, and demonstrable additional cost of redelivery or return caused by such circumstances.
9. DAMAGED, LOST, OR INCORRECT SHIPMENT
RETRO DESIGN d.o.o. is responsible to the customer for the proper delivery of the products. The customer does not need to handle a claim with the carrier personally.
If the packaging is visibly damaged upon delivery, the customer may accept the shipment, photograph the outer packaging, label, and damage, and notify us as soon as possible, preferably immediately or within 24 hours. Failure to meet this recommended time frame does not in itself remove the customer’s statutory rights.
The customer should keep the packaging, labels, and damaged product until receiving our instructions. Concealed damage may be reported after the shipment has been opened. Upon receiving the report, we will handle the necessary communication with the carrier and, depending on the circumstances and applicable law, arrange delivery of a missing part, repair, replacement, price reduction, or refund.
If a product may present a safety risk, the customer should not use it until receiving our instructions.
10. RETURNS AND RIGHT OF WITHDRAWAL
The rules concerning the 14-day period, how to submit a withdrawal statement, return arrangements, return costs, product condition, and refunds are available on the Returns and refunds page.
The electronic procedure for withdrawing from the contract or initiating a return is available on the Withdrawal / return page.
The standard delivery charges described in this Policy are not the same as the direct cost of return transport following withdrawal from the contract. Return transport costs are published separately in the Return Rules.
11. CONTACT
RETRO DESIGN d.o.o.
Dalmatinska ulica 22, 10360 Sesvete – Soblinec, Croatia
OIB: 48522168716
VAT identification number: HR48522168716
Email: info@retrodesign.hr
Telephone: +385 1 3464 790 and +385 99 8445 838
