FAQ – FREQUENTLY ASKED QUESTIONS

+ How long does production take?

All new furniture is handmade to order. Production takes 3–4 weeks, after which delivery usually takes 2–6 business days, depending on the destination country and shipping conditions.

Wallpaper production takes 2–4 business days, followed by an estimated delivery time of 2–6 business days.

For restored furniture and other products that are already available, the timeframe stated on the product page or in the order confirmation applies.

+ Are delivery times guaranteed?

The stated timeframes are estimates unless a binding delivery date has been expressly agreed. Delivery times may be affected by weekends, public holidays, periods of increased carrier demand, customs procedures and other circumstances beyond our reasonable control. If we become aware of a significant delay, we will inform the customer and provide a new estimated delivery date, without affecting their statutory rights.

+ How much does delivery cost?

Standard delivery is free for orders of EUR 300 or more within the European Union.

For orders below EUR 300, the delivery cost is determined according to the type and quantity of products and the delivery address or region. The exact delivery cost is displayed in the cart or during checkout before the order is confirmed.

Detailed information is available on our Shipping Information page.

+ Can I collect my armchair in person?

Yes. Personal collection of an armchair is possible by prior arrangement, regardless of the country you are travelling from. If you wish, we can assemble the armchair before collection.

The collection time and location can be arranged by email at info@retrodesign.hr or by phone at +385 1 3464 790 or +385 99 8445 838.

+ Do you deliver outside Croatia?

Through our online store, we deliver furniture and wallpaper to Croatia, European Union member states, countries of the European Economic Area outside the European Union, and the United Kingdom.

We deliver only wallpaper and standard A3 wallpaper samples to the United States. Furniture is not available for delivery to the United States through our online store.

If a particular country or address cannot be selected during checkout, delivery to that address is currently not available through our online store.

+ Where will my order be delivered?

The product is delivered to the address provided by the customer when placing the order. The customer is responsible for providing a complete and accurate address, a reachable telephone number and an email address.

The exact point of delivery depends on the carrier service used, accessibility of the address and local delivery conditions. If you notice an error in the delivery address, please contact us as soon as possible at info@retrodesign.hr.

+ Is the armchair delivered assembled?

An armchair is generally delivered in two separate shipments: one contains the seat and the other contains the wooden armrests and related parts. After delivery, the armchair must be assembled according to the enclosed instructions.

If you need help with assembly, you can contact us by phone or email. For personal collection, we can assemble the armchair before collection if this has been arranged in advance.

+ Can packages from the same order arrive separately?

Yes. Shipments belonging to the same order may arrive on the same day or separately.

If an order contains both furniture and wallpaper, the products are shipped from different locations as separate shipments and may arrive at different times.

If only part of your order arrives, check the tracking information and contact us at info@retrodesign.hr. We will check the status of the remaining shipment.

+ Will I receive a tracking number?

Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation by email. If the order is shipped in multiple packages, you may receive more than one tracking number.

After a tracking number has been created, it may take the carrier up to 24 hours to display the first tracking update.

+ What should I do if my shipment arrives damaged?

If the packaging is visibly damaged upon delivery, you may accept the shipment, photograph the outer packaging, shipping label and damage, and notify us as soon as possible, preferably immediately or within 24 hours.

Please keep the packaging, labels and damaged product until you receive further instructions from us. Missing the recommended notification period does not in itself affect your statutory rights. We will handle communication with the carrier.

+ Is Retro Design furniture made in Croatia?

Yes. Our new furniture is made in Croatia, and we are proud of our Croatian production.

Restored products in our range are original older pieces of furniture that have been carefully restored. Their age, condition and distinctive characteristics are stated in the product description.

+ Can I return a product if I change my mind?

For standard products purchased through our online store, consumers generally have the right to withdraw from the contract without giving any reason within 14 days of receiving the product. If products or parts of the same order are delivered separately, the withdrawal period begins when the final product, part or shipment is received.

Detailed rules on product returns, return shipping costs, the condition of returned products and refunds are available on our Returns and Refunds page.

To start the process, visit the Withdrawal / Return page.

+ What rights do I have if a product is faulty or does not conform to my order?

Consumers have statutory rights where goods do not conform to the contract. Depending on the circumstances and applicable legal requirements, the consumer may be entitled to repair, replacement, a proportionate price reduction or termination of the contract.

A reduced price does not in itself affect the consumer's statutory rights. Rights cannot be claimed in relation to a specific defect or characteristic that the customer was specifically informed of before the purchase and expressly accepted.

For restored furniture, its age, stated condition and characteristics disclosed before purchase are taken into account when assessing conformity. This does not affect the customer's statutory rights in relation to a defect that was not disclosed or could not reasonably be expected based on the agreed product description.

A commercial guarantee applies only where one has been expressly provided for a particular product. It does not replace or limit the consumer's statutory rights.

+ How can I report a product issue or submit a written complaint?

You can report a product issue or submit a written complaint by emailing info@retrodesign.hr. Please include your order number and describe the issue. Photographs or videos are not mandatory, but they may help us assess and resolve the matter more quickly.

We will acknowledge receipt of a written complaint without undue delay and respond no later than 15 days after receiving it.

If a product is faulty, incorrect, damaged during delivery or otherwise does not conform to the contract, the customer will not be charged the costs necessary to exercise their statutory rights.