General Terms of Business

GENERAL TERMS OF BUSINESS

SELLER INFORMATION

RETRO DESIGN d.o.o.

Dalmatinska Street 22, 10360 Sesvete – Soblinec

OIB: 48522168716

VAT ID: HR48522168716

E-mail: info@retrodesign.hr

Phone number: +385 1 3464 790 and +385 99 8445 838

Bank account (IBAN): HR3923400091111151211 opened at Privredna banka Zagreb d.d.

SWIFT: PBZGHR2X

The company is registered in the court register of the Commercial Court in Zagreb under number MBS 081389473

The share capital amounting to 2654.46 EUR has been fully paid.

Board member: Marija Stjepanović

DEFINITIONS

Seller and also manufacturer is the trading company RETRO DESIGN d.o.o. with the data listed in the Seller Information.

Customer is any natural or legal person who selects a product, adds it to the cart or orders via email, pays by credit card, Internet banking, payment slip at the bank, post office or Financial Agency and sends the order to the Seller or sends the product order and then pays for the product in cash upon delivery or pickup at the Seller (cash on delivery).

Consumer is a natural person who concludes a sales contract with the Seller outside their trade, business, craft, or professional activity and to whom the provisions of the Consumer Protection Act apply. The provisions of the Obligations Act and the Electronic Commerce Act apply to all buyers who are not consumers.

User is any person who visits the website at https://retrodesign.shop/

Commercial warranty is the Seller's obligation as the guarantor, by which they commit to refund the paid price to the Buyer or replace, repair, or service the item if that item does not meet the specifications or other requirements stated in the warranty statement. The receipt and the commercial warranty statement are the only documents through which the Buyer can exercise rights under the Commercial warranty.

GENERAL

These General Terms and Conditions regulate the relationship between the Buyer and the Seller regarding the conditions and method of ordering products, product prices, payment terms and methods, Seller's liability for material defects, conditions of the Commercial warranty, Buyer's right to a written complaint, the right to terminate the contract, methods and conditions of product delivery, and other matters important for the relationship between the Buyer and the Seller.

The Buyer is obliged to check the valid Terms before each purchase. These Terms are available to Users at any time in a way that allows them to save, reuse, and reproduce them. These General Terms and Conditions are considered an integral part of every sales contract concluded between the Seller and the Buyer through the Internet store.

The content of the Seller's website is available in Croatian. The official language for concluding contracts is Croatian, and Croatian law applies to concluded contracts. In case of dispute, the local jurisdiction of the materially competent court in Zagreb is agreed upon.

PRE-CONTRACTUAL INFORMATION

These General Terms and Conditions also serve as pre-contractual information for Consumers and Buyers who conclude a contract with the Seller without the simultaneous physical presence of the Seller and the Consumer in one place, whereby until the moment of concluding the contract and for concluding the contract exclusively one or more means of remote communication are used (all means that can be used for concluding a contract remotely without the simultaneous physical presence of the trader and the consumer, such as the internet and electronic mail).

These General Terms and Conditions of Business also represent the pre-contractual information when a sales contract is concluded by a consumer, i.e., any natural person who concludes a legal transaction or acts on the market outside their trade, business, craft, or professional activity, and if the contract is concluded between a trader and a consumer within an organized system of sale or service provision without the simultaneous physical presence of the trader and the consumer in one place, whereby until the moment of concluding the contract and for concluding the contract exclusively one or more means of remote communication are used.

Means of remote communication are all means that can be used to conclude contracts at a distance without the simultaneous physical presence of the trader and the consumer, such as the internet and email.

REGULATIONS

These General Terms and Conditions are subject to the Consumer Protection Act concerning Consumers, as well as the Obligations Act, the Electronic Commerce Act, and other applicable regulations for all Customers.

PRICES

All prices represent retail prices and are expressed in euros (EUR), including VAT, and apply to all payment methods at the time of purchase. Retail prices apply when paying by the methods listed below and under the conditions stated below.

Displayed retail prices are valid at the time the order is received. Promotional offers are valid exclusively at the time of ordering and may be changed by the Seller without prior notice.

ONLINE STORE

The online store is open every day, 24 hours a day. We reserve the right to stop the sale of some or all products for a definite or indefinite period or to limit or completely block access to the online store pages for a definite or indefinite period. We have the option to cancel an order due to an obvious error in the online store (e.g., visibly incorrect price).

PRODUCT ORDER

The product is ordered through the cart. The contract between the Seller and the Customer is concluded at the moment the Customer places the order. The Seller will notify the Customer of the contract conclusion immediately via email by sending the Order Confirmation. The order confirmation contains information about the order, delivery address, payment method, price(s), Seller's customer service contact details, and other necessary information.

Along with the order confirmation, the Customer will also receive the General Terms and Conditions of the Internet store and the Notice of the right to unilateral contract withdrawal, which includes the Form for the right to unilateral contract withdrawal, and by accepting these Terms, the Customer explicitly consents to receiving the General Terms and Conditions and the Notice of the right to unilateral contract withdrawal, including the Form for the right to unilateral contract withdrawal, in the specified manner, i.e., by email.

After sending the order confirmation, the Customer can change the order exclusively via the email address: info@retrodesign.hr

On the web shop, the Customer can pay for their order by clicking "Buy". In the cart, they will then see the total purchase amount including value-added tax (including the costs of any additionally selected services, e.g., delivery).

After the order is placed by the Customer, the Seller will send the Customer the General Terms and Conditions along with an order receipt confirmation via email, confirming that the order has been received and is being processed, and the Customer will be informed about the production time of the ordered product by the Seller.

The production time for certain products from our production is 2 to 5 weeks.

INABILITY TO DELIVER THE PRODUCT ON TIME OR AT ALL

If the Seller is unable to deliver a certain product within the expected time, the Seller will notify the Buyer by email by sending an Notice of delay in delivery of ordered goods, who may at their discretion cancel the order or accept a new delivery deadline. If the Buyer decides to cancel the order for this reason, the Seller will return the paid amount (increased by the statutory default interest) to the Buyer without delay, and no later than 7 days from the day the delay in product delivery occurs. In the case where the Buyer refuses to accept a correct and undamaged product, the Seller has the right to claim from the Buyer compensation for all costs incurred related to the delivery.

In the event that the Seller is unable to deliver the product, the Seller will notify the Buyer by email and return the paid amount (increased by the statutory default interest) to the Buyer without delay, and no later than 7 days from the day the delay in product delivery occurs.

If the Buyer decides to cancel the order, the Seller will return the paid amount (increased by the statutory default interest) to the Buyer without delay, and no later than 7 days from the day of cancellation.

The Seller is not obliged to fulfill its contractual obligations if the Buyer does not pay the purchase price and is not obliged to deliver the product until the purchase price is received. If the Buyer for any reason does not take over the shipment and it is returned to the Seller, the Seller will not repeat the delivery except by agreement with the Buyer. Before repeating the delivery, the Buyer must provide confirmation of payment for the cost of repeated delivery, according to the instructions received; otherwise, the product will not be delivered.

COMMERCIAL WARRANTY

For all products for which the Seller provides a warranty, the warranty conditions stated in the warranty statement apply. The Seller guarantees that the product used in accordance with the attached instructions and the warranty statement will function properly during the warranty period. In case of malfunction and other possible defects, the Trader undertakes to carry out repairs within a reasonable time or replace the product in accordance with the Law on Obligations. The right to use the warranty is exercised exclusively upon presentation of the receipt and the warranty statement. The Buyer is obliged to keep the warranty statement and the receipt.

LIABILITY FOR MATERIAL DEFECTS

The Seller is responsible for material defects of the product that existed at the time of the transfer of risk to the Buyer.

The consumer is obliged to notify the Seller of any visible defects within 2 months from the day they discovered the defect, and no later than 2 years from the transfer of risk to the consumer. A buyer who is not a consumer is required to inspect the received product and notify the Seller of any visible defects within 8 days, and in commercial contracts without delay, otherwise they lose the rights they have on that basis.

Material defects for which the seller is liable

The seller is liable for material defects of the item that it had at the time of the transfer of risk to the buyer, regardless of whether the seller was aware of them, as well as for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.

In which cases a defect exists

A defect exists

if the item does not correspond to the description, type, quantity, and quality or does not have functionality, compatibility,

interoperability and other features as determined by the sales contract,

if the item is not suitable for any special purpose required by the buyer and with which the buyer

the buyer informed the seller no later than at the time of concluding the contract and to which the seller gave consent,

if the item is not delivered with all additional equipment and instructions, including installation instructions, as

is determined by the sales contract

Unless the Consumer was specifically informed that a certain characteristic of the item deviates from the criteria used to determine defects in that way and the Consumer has explicitly and separately accepted this.

Defects also exist

if the item is not suitable for use for purposes for which an item of the same kind is commonly used, taking into account

taking into account all European Union regulations and regulations of the Republic of Croatia, technical standards or, if such technical standards do not exist, applicable codes of conduct in the specific area if they exist,

if the item does not correspond to the quality and description of the sample or model that the seller made available to the buyer

before concluding the contract,

if the item is not delivered with additional equipment, including packaging, installation instructions, or other

instructions, the receipt of which the buyer can reasonably expect,

if the item does not correspond to the quantity or does not have those properties and other features, including those related to

durability, functionality, compatibility, and safety, which are common for an item of the same kind and which the buyer can reasonably expect given the nature of the item and taking into account all public statements made by the seller or other persons in previous stages of the transaction chain, including the manufacturer, or made on their behalf, especially in advertising or labeling,

Material defects for which the Seller is not liable

The Seller is not liable for defects if they were known to the Buyer at the time of contract conclusion or could not have remained unknown to them, but the Seller is liable for defects that the Buyer could have easily noticed if the Seller declared that the item has no defects or that the item has certain properties or features.

The Seller is not liable if the item is improperly installed or assembled.

The trader is not liable for defects that appear after two years have passed from the delivery of the item.

Inspection of the item and visible defects

The Buyer is not obliged to inspect the item nor to submit it for inspection, but is obliged to notify the Seller of the existence of visible defects within two months from the day they discovered the defect.

If the existence of a material defect is established, the Seller may have one of the following obligations, all in accordance with the provisions of the Law on Obligations according to the consumer's choice:

1) demand from the seller the removal of the defect,

2) demand from the seller the delivery of another item without defects,

3) demand a proportional price reduction,

4) declare that they terminate the contract.

Defect removal

The Buyer has the right to choose between repair and replacement of the item, except if the chosen method of defect removal would be impossible or if it would cause disproportionate costs to the Seller compared to the other method of defect removal, taking into account all circumstances, especially the value of the item without the defect, the significance of the defect, and whether the repair or replacement can be carried out without significant inconvenience to the Buyer. The Seller is authorized to refuse defect removal if repair and replacement are impossible or would cause disproportionate costs to them, considering all circumstances, especially the value of the item without the defect, the significance of the defect, and whether the repair or replacement can be carried out without significant inconvenience to the Buyer.

The Buyer's right to a price reduction and contract termination due to a material defect

The Buyer has the right to a price reduction or contract termination only if the Seller has not removed the defect or has refused to do so, or has not removed the defect if the defect exists despite the Seller's attempt to remove it, or if the Seller has stated that they will not remove the defect or it is evident from the circumstances that they will not remove the defect within a reasonable time or without significant inconvenience to the Buyer, and if the defect is so serious as to justify an immediate price reduction or contract termination.

The Buyer has the right to withhold payment of any unpaid part of the price until the Seller fulfills their obligations based on liability for material defects.

Repair or replacement of an item with a defect

Repair or replacement of an item with a defect is carried out free of charge, within a reasonable time from the moment the Buyer notifies the Seller of the defect and without significant inconvenience to the Buyer, taking into account the nature of the item and the purpose for which the Buyer needed the item.

During repair or replacement, the Buyer is obliged to make the item available to the Seller, and the Seller is obliged to collect it and bear the collection costs.

If the Buyer does not receive the requested contract fulfillment within a reasonable time, they retain the right to terminate the contract or reduce the price.

The Buyer may terminate the contract only if they have previously given the Seller an additional reasonable deadline for fulfillment.

The Buyer may terminate the contract without granting an additional deadline if the Seller, after being notified of the defects, has communicated that they will not fulfill the contract or if it is obvious from the circumstances of the specific case that the Seller will not be able to fulfill the contract even within an additional deadline, as well as in cases where the Buyer cannot achieve the purpose for which the contract was concluded due to the Seller's delay. If the method of defect removal or delivery of another defect-free item would cause significant inconvenience to the Buyer, they have the right to terminate the contract or request a proportional price reduction.

COMPLAINTS

Complaints are filed at the sales salon from which the product was delivered or via email: info@retrodesign.hr

Ordered products are packaged in a way that prevents damage during normal handling in transport/delivery.

If the shipment is damaged during transport, such damages are visible upon receipt of the shipment, and in that case, the Buyer is not obliged to accept the shipment.

In case the defects are a result of unprofessional assembly, delivery, storage, maintenance, or other unprofessional interventions by the buyer, the Trader is not responsible.

The exercise of rights under a reported complaint is carried out in accordance with the Consumer Protection Act and the Obligations Act.

CANCELLATION AND TERMINATION OF CONTRACT

The Buyer may cancel the order at any time until the moment of product delivery to the Buyer.

The order is canceled by sending a cancellation statement of the order via email to the address info@retrodesign.hr

If the order is canceled before the products have left the Seller's warehouse, the Buyer has the right to request a refund of the total amount paid for the products and other selected services.

After canceling the order, the Buyer will receive a Order cancellation confirmation via email.

Right to contract termination under Section IV, Article 72 of the Consumer Protection Act:

The Consumer has the right, without giving any reason, to unilaterally terminate a contract concluded outside business premises or concluded at a distance within 14 days.

The relevant period starts from the day the goods that are the subject of the contract are delivered to the Consumer or to a third party designated by the Consumer who is not the carrier.

If the Consumer ordered multiple items in one order that are to be delivered separately, or if the goods are delivered in multiple pieces or shipments, the period starts from the day the last item or last shipment of goods is delivered to the Consumer or to a third party designated by the Consumer who is not the carrier.

If the Seller does not inform the Consumer about the Consumer's right to unilateral contract termination, this right expires within 12 months after the termination deadline (the 12-month period starts after the expiry of the 14-day period provided for regular termination in case of proper notification). If the notice of the right to unilateral termination is given within 12 months, the right to unilateral termination expires 14 days after the day the Consumer receives that notice.

The consumer is obliged, before the expiry of the deadline for unilateral contract termination, to notify the Seller of their decision to terminate the contract by means of the Form for unilateral contract termination which can be found here: Form for unilateral contract termination or by any other unequivocal statement expressing their will to terminate the contract, sent by email to the Seller's address: info@retrodesign.hr or by registered mail to the Seller's headquarters address: Dalmatinska 22, 10360 Soblinec.

A copy of the form for unilateral contract termination, which is available on the Merchant's website, can be electronically filled out and sent by the Consumer.

The Seller undertakes to promptly provide the Consumer with a Receipt of the termination statement via the email address specified by the Consumer in the Form, or in the Termination Statement.

Statement of contract termination The Consumer is obliged to send it before the deadline for contract termination expires.

The Consumer must return the goods without delay, and no later than 14 days from the day they informed the Seller of their decision to terminate the contract.

The Consumer is obliged to bear the direct costs of returning the goods in the amount of 25 euros.

The Seller undertakes to return the full amount of the paid funds to the Consumer within fourteen (14) days of receiving the written notice of contract termination.

The Seller is not obliged to refund the payment before the goods delivered to the Consumer are returned to him, unless he has offered to collect the goods returned by the Consumer himself, or after the Consumer provides proof that the goods have been sent back to the Seller, if the Seller was informed about this before receiving the goods.

The Seller undertakes to refund the payment using the same payment method used by the Consumer during payment, unless the Consumer explicitly agrees to another payment method and provided that the Consumer is not obliged to pay any additional costs for such a refund.

The Consumer is, pursuant to Article 77, paragraph 5 of the Consumer Protection Act, responsible for any reduction in the value of the purchased product resulting from handling the purchased product, except for what was necessary to establish the nature, characteristics, and functionality of the goods.

If the Consumer returns a product that is assembled and there is a possibility that disassembling the product will cause further damage, the product must be left assembled and the Seller contacted.

Exclusion of the right to contract termination

The Consumer has no right to terminate in cases prescribed by Article 79 of the Consumer Protection Act, especially if:

service contract the Seller has fully performed, and the performance began with the explicit prior

Consumer's consent and their confirmation that they are aware that they will lose the right to unilateral contract termination if the service is fully performed

subject of the contract goods or services whose price depends on changes in the financial market beyond

Seller's influence, which may occur during the Consumer's right to unilateral contract termination

subject of the contract goods made according to the Consumer's specification or clearly customized for the Consumer
subject of the contract goods which, due to their nature, are inseparably mixed with other goods after delivery

items.

DURATION OF THE CONTRACT

The contract concluded by the Buyer with the Seller is a one-time contract for the distance sale of products that is fulfilled by the delivery of goods and payment made by the Buyer, unless terminated. These Terms of Purchase are an integral part of the contract.

Intellectual property rights

Ownership and rights: The content and materials displayed in our online store, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are the property of [Your Company Name] or its content suppliers and are protected by international copyright and intellectual property laws. All rights reserved.

Use of content: The material we provide in our online store is intended solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from our online store, except as necessary for the intended use of the online store.

WRITTEN CUSTOMER COMPLAINTS AND DISPUTES

These General Terms and Conditions are drawn up in accordance with the Law on Obligations, the Consumer Protection Act, and other regulations of the Republic of Croatia. Consumers can submit their written complaints about the Seller's products or services directly at the business premises at the Seller's registered address or send them to the Seller's address: Dalmatinska 22, 10360 Soblinec by mail or by e-mail to: info@retrodesign.hr as stated in the Seller's data.

The Seller is obliged to confirm without delay that the written complaint of the Consumer has been received, and to respond to it no later than 15 (fifteen) days from the date of receipt of the written complaint.

In case of a dispute between the Consumer and the Seller, a complaint can be filed with the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts, or a proposal for mediation can be submitted to mediation centers.

In case of a dispute between the Consumer and the Seller, they will try to resolve the issue by agreement and amicably, otherwise the competent court in Zagreb shall have jurisdiction.

According to Regulation No. 524/2013 of the European Parliament and Council, traders involved in online sales contracts are obliged to provide an electronic link to the online dispute resolution platform on their websites. The Consumer can access the online dispute resolution platform via this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR

Contacts: