Retro Design

Last updated: 17 August 2026.

GENERAL TERMS OF BUSINESS OF THE ONLINE STORE

1. SELLER INFORMATION

RETRO DESIGN d.o.o.
Dalmatinska ulica 22, 10360 Sesvete – Soblinec, Croatia
OIB: 48522168716
VAT identification number: HR48522168716
MBS: 081389473, Commercial Court in Zagreb
Share capital: EUR 2,654.46, paid in full
Member of the Management Board: Marija Stjepanović
E-mail: info@retrodesign.hr
Telephone: +385 1 3464 790 and +385 99 8445 838
IBAN: HR3923400091111151211, Privredna banka Zagreb d.d.
SWIFT/BIC: PBZGHR2X

Hereinafter: the Seller.

2. SCOPE AND DEFINITIONS

These General Terms apply to purchases of products through the online store retrodesign.shop. They do not apply to sales through Etsy or to individual orders agreed by a separate quotation and paid by direct bank transfer outside the online store. The terms stated in the specific quotation or contract apply to such orders.

A Buyer is a natural or legal person who orders a product. A Consumer is a natural person who concludes a contract outside their trade, business, craft or professional activity. Provisions intended for consumers do not apply to buyers who purchase products within their business or professional activity.

The Seller is the contracting party and is responsible to the Buyer for proper performance of the contract, irrespective of whether the Seller manufactures a particular product itself or whether it is manufactured and dispatched on the Seller’s behalf by a contractual partner.

These General Terms, the product information, the price displayed before completion of the order, the Shipping Policy and the Return and Refund Policy form a single contractual framework. If any provision differs from mandatory law applicable to a consumer based on the consumer’s place of residence, the mandatory statutory consumer protection applies.

3. PRODUCTS AND THEIR CHARACTERISTICS

The online store sells new furniture, including armchairs and ottomans, restored furniture, peel-and-stick wallpaper and standard A3 wallpaper samples.

New furniture is manufactured after an order is received. Selecting one of the wood colours offered in advance does not constitute individual customisation and does not exclude the consumer’s right of withdrawal.

Wallpaper is offered in catalogue designs and predefined dimensions. Selecting an offered design and dimension does not constitute individual customisation. Personalised designs or dimensions outside the offered options are not contracted through the online store.

Because of hand production and natural materials, minor permissible variations in texture, grain and wood tone may occur, provided they do not alter the agreed characteristics, functionality or safety of the product. Colours displayed on a screen may differ slightly from the printed product or actual material because of screen settings and lighting. Such usual variations do not include an incorrect design, incorrect dimensions, a materially incorrect colour, a printing defect or another product defect.

Restored products are used products whose age, condition and known signs of use are described and shown on the product page. Known and clearly displayed characteristics of a restored product are not considered defects. This does not exclude liability for undisclosed defects under applicable law.

4. ORDERING AND CONCLUSION OF THE CONTRACT

The Buyer orders a product through the shopping cart and checkout process. Before submitting the order, the Buyer can review and correct the cart contents, delivery details, selected payment method and total order amount.

An order constitutes the Buyer’s offer to conclude a contract. The contract is concluded when the Seller accepts the order and sends the Buyer an order confirmation on a durable medium, normally by e-mail. A mere payment reservation or authorisation does not constitute acceptance of the order if the Buyer has been clearly informed otherwise.

The Seller may refuse or cancel an order only where there is a justified reason, such as an obvious error in the price or product information, unavailability of the product, inability to deliver to the stated address, suspected misuse or unsuccessful payment. The Buyer will be informed without delay, and any amount charged will be refunded in accordance with applicable law.

The order confirmation contains or enables the Buyer to save the order details and the applicable contractual terms. The Buyer is responsible for the accuracy of the information entered but should notify us of an error as soon as possible so that we can attempt to correct it before dispatch.

5. PRICES AND PAYMENT

Prices are displayed in the currency selected for the relevant market. For Buyers in the European Union, the displayed retail prices include the applicable VAT. The final amount payable by the Buyer, including any additional costs, is displayed before the order is submitted.

Payment methods available for a particular order are shown during checkout. The Seller does not accept gift cards or a refund in the form of store credit as a substitute for a monetary refund unless, after the right to a refund has arisen, the Buyer expressly requests it and that option is available at the time.

If standard delivery for a particular product and market is included in the price, the Buyer will not subsequently be charged an additional amount for it. Any additional cost payable by the Buyer must be displayed before the order is submitted.

Deliveries outside the European Union may be subject to import duties, taxes or administrative charges. How they are assessed and whether they are included in the price is governed by the Shipping Policy and the information displayed to the Buyer before ordering. The Buyer is not required to bear additional costs of which they were not informed before concluding the contract.

6. PRODUCTION, DISPATCH AND DELIVERY

The production time for new furniture is 3–4 weeks. After production is completed, the usual estimated delivery time is 2–6 working days, depending on the destination country and transport circumstances.

The production time for wallpaper is 2–4 working days. After production is completed, the usual estimated delivery time is 2–6 working days, depending on the destination country and transport circumstances.

These periods are estimates unless a binding date has been expressly agreed. If the Seller becomes aware of a significant delay, the Seller will inform the Buyer and offer a new time frame. This does not limit the Buyer’s statutory rights arising from late delivery.

Furniture is dispatched from Croatia using a delivery service arranged by the Seller. Wallpaper may be dispatched directly by the production partner in Latvia using a delivery service arranged by the Seller. The Seller remains responsible to the Buyer for proper delivery.

An armchair is generally delivered in two separate consignments: one package containing the seat and one package containing the wooden armrests or related parts. The packages may arrive separately. Tracking numbers will be provided to the Buyer when available.

If the same order contains furniture and wallpaper, the products are dispatched separately and may arrive at different times. For calculating the consumer’s withdrawal period, receipt of the last product or the last consignment in the order is relevant.

The risk of accidental loss of or damage to the product passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the product.

7. FAILED DELIVERY AND INCORRECT ADDRESS

The Buyer should report an error in the delivery address without delay. The Seller will attempt to amend the details while the consignment has not yet been handed to the carrier, but an amendment may no longer be possible after dispatch.

If delivery fails because of an incorrect or incomplete address supplied by the Buyer, the Buyer’s unavailability or an unjustified refusal of the consignment without a clear withdrawal statement, the Seller will contact the Buyer to arrange redelivery or termination of the contract. The Buyer may be charged only the actual, reasonable and demonstrable additional cost of redelivery or return caused by those circumstances, provided the Buyer was informed of that possibility.

Merely refusing or failing to collect a consignment is not always considered an unequivocal withdrawal statement. A Buyer wishing to withdraw from the contract should state this clearly through the electronic function, by e-mail or by post.

8. CANCELLING AN ORDER BEFORE DELIVERY

A Consumer may declare withdrawal from a standard online-store order even before receiving the product. The mere fact that production of a standard product has already begun does not remove that right and does not create a production or cancellation charge.

If the product has not yet been dispatched, the full amount paid will be refunded. If the product has already been handed to the carrier and the consignment cannot be stopped, the return procedure and the applicable direct return cost set out in these Terms apply.

A request may be submitted through the Contract withdrawal / return page, by e-mail to info@retrodesign.hr or by post to the Seller’s address. The Seller will send confirmation of receipt of the statement on a durable medium without delay.

9. CONSUMER’S RIGHT OF WITHDRAWAL

A Consumer may withdraw from the contract within 14 days without giving a reason.

For a contract for the sale of goods, the period begins when the Consumer, or a third party designated by the Consumer other than the carrier, receives the product. If several products or parts of one order are delivered separately, the period begins upon receipt of the last product, part or consignment.

To exercise the right, it is sufficient to send a clear statement of the decision to withdraw before the period expires. It is not necessary to give a reason, send photographs or videos, or obtain a return authorisation number in advance.

The Consumer may use:

Use of the model form is not mandatory. It is sufficient for the statement to contain the information required to identify the Buyer and order, the products to which the withdrawal relates, and an e-mail address or another contact for sending confirmation.

The right of withdrawal applies to standard online-store products, including furniture manufactured after ordering in one of the offered wood colours, wallpaper in the offered designs and dimensions, and standard A3 samples.

10. PRODUCTS MADE TO AN INDIVIDUAL SPECIFICATION

The right of withdrawal does not apply to goods made to the Consumer’s genuine individual specification or goods clearly personalised for the Consumer, where the statutory conditions for this exception are met.

Such products are not currently contracted through a standard online-store order. Special dimensions, a new or modified wallpaper design, a furniture colour or finish not offered on the online store and other individual adaptations are agreed through a separate quotation outside the online store. Before paying such a quotation, the Buyer must be clearly informed that the product is not eligible for withdrawal due to a change of mind because of its individual customisation.

This exception does not restrict the Buyer’s rights if an individually made product is defective, damaged, incorrectly made or not in conformity with the contract.

11. ARRANGEMENT AND DIRECT COST OF RETURNS

For a change-of-mind return, the Seller arranges collection by DPD in Croatia, the European Union, countries in the European Economic Area outside the European Union, and the United Kingdom. The Buyer should not send the product independently before receiving instructions, a return label and confirmation of the collection arrangement.

The Consumer bears the direct cost of return, which is deducted from the refund:

Product Croatia EU EEA outside the EU UK USA
Armchair or ottoman EUR 30 EUR 60 EUR 110 EUR 110 Not available for online-store delivery
Wallpaper or A3 sample EUR 10 EUR 15 EUR 35 EUR 45 The Buyer arranges and pays the actual cost of tracked return shipping to Croatia

If furniture and wallpaper from the same order are returned, the returns are arranged as separate consignments and the applicable return costs are added together. If only part of the order is returned, only the return cost of the returned product is charged.

These costs do not apply where a product is returned because it is defective, incorrect, damaged in delivery or otherwise not in conformity with the contract. In those cases, the Seller arranges and bears the necessary costs of collection, repair, replacement or another statutory remedy.

12. PACKAGING AND CONDITION OF RETURNED PRODUCTS

Original packaging is recommended for a safe return, but it is not an absolute condition for exercising the right of withdrawal. If the original packaging is unavailable, the product must be packed in other suitable packaging that provides comparable protection during transport. We recommend that the Buyer retain the packaging during the withdrawal period and take care not to damage it unnecessarily when unpacking.

The Seller will provide the Buyer with written safe-packing instructions. The Seller may request photographs of the packed product to check its protection and prevent damage, but providing photographs is not a condition for the validity of the withdrawal statement.

The Consumer is liable only for an actual loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. Any loss in value is assessed individually, based on inspection and evidence, and not by an automatic percentage or restocking fee.

For furniture, careful unpacking, assembly according to the instructions, inspection and brief testing to the extent required to check the product are permitted. Extended use, stains, unpleasant odours, pet hair, scratches, damage to fabric or wood, alterations, attempted repairs, or treatment of materials with chemicals or other substances may cause a demonstrable loss in value.

Wallpaper may be opened, unrolled and inspected to the extent necessary to check the design, dimensions, colour and material. Cutting, removing the protective backing, sticking, installing on a wall, removing from a wall, soiling, creasing or other use may result in a significant loss in value. The same applies to a standard A3 sample that has been adhered, used or damaged. If such handling means that the product can objectively no longer be sold or used, the demonstrated loss in value may amount to its full value.

Inadequate packaging does not in itself remove the right of withdrawal, but the Buyer may be liable for damage and a demonstrable loss in value causally connected with inadequate packaging. If the product was adequately packed and the damage was caused by the carrier, the Buyer does not bear the cost of that damage.

13. REFUNDS FOLLOWING WITHDRAWAL

For consumer contracts to which Croatian, European Union, EEA or United Kingdom withdrawal rules apply, the Seller will reimburse all payments received from the Consumer under the contract without undue delay and no later than 14 days after receiving the withdrawal statement.

Because the Seller offers and arranges collection of the goods in those markets, the refund period does not begin only when the product is returned. The Seller will arrange collection and inspection sufficiently promptly for the refund, the calculation of direct return costs and any demonstrable loss in value to be completed within the applicable statutory period.

The refund is made using the same means of payment used by the Buyer for the order. A different method, including a bank transfer to an account, is used only if the Buyer expressly agrees and incurs no additional cost as a result. The consent and payment details are retained as part of the return records.

Only the previously published direct return costs borne by the Buyer and an actual, reasonable and demonstrable loss in value of the product may be deducted from the refund. The Buyer will be informed of the reason and calculation for every deduction.

For Buyers in the United States of America, the return of standard wallpaper or an A3 sample is a voluntary contractual right: the Buyer must submit a return statement within 14 days of delivery and send the product without undue delay, and no later than the following 14 days, by tracked delivery to an address in Croatia in accordance with the supplied instructions. The Buyer arranges and pays the actual return cost. After the product is received and inspected, an approved refund is generally initiated on the same or next working day.

14. TRANSIT DAMAGE, INCORRECT OR INCOMPLETE PRODUCT

If a consignment is visibly damaged, the Buyer may accept it, photograph the external packaging, labels and damage, and notify the Seller as soon as possible, preferably immediately or within 24 hours. Failure to meet this recommended time frame does not in itself remove the Buyer’s statutory rights.

The Buyer should retain the packaging, labels and damaged product until instructions are received. The Seller, rather than the Buyer, handles the necessary communication and procedure with the delivery service.

Concealed damage may be reported after opening the consignment. If one of several packages is delayed, the Seller will check its tracking and delivery. If a package is lost, the Seller will send the missing or replacement part at its own expense, with a time frame depending on availability or the production required.

15. LACK OF CONFORMITY AND MATERIAL DEFECTS

The Seller is liable for material defects and lack of conformity of products in accordance with applicable law. This right is separate from the right of withdrawal due to a change of mind and is exercised at no cost to the Buyer.

The Consumer may require repair or replacement unless the selected remedy is impossible or, compared with the other remedy, would impose disproportionate costs, taking into account the value of the product without the defect, the seriousness of the defect and whether the alternative remedy can be provided without significant inconvenience. Where the statutory conditions are met, the Consumer may require a proportionate price reduction or termination of the contract.

Repair or replacement is carried out free of charge, within a reasonable time and without significant inconvenience to the Consumer. The Seller arranges and bears the necessary transport. Depending on the nature of the defect and with the Buyer’s agreement, the remedy may include sending a replacement part, collecting the entire product for repair, or replacing the product.

When exercising the right to have a defect remedied, the Consumer will be informed of the right to choose between repair and replacement and of the applicable extension of the liability period following repair. For contracts concluded from 31 July 2026, the liability period is extended once by 12 months after a defect has been remedied by repair, in accordance with the law.

For new goods, the Seller is liable, subject to the other statutory conditions, for defects that appear within two years after delivery of the product. For restored second-hand furniture, a liability period of one year after delivery is agreed. This shortened period must also be clearly stated on the product page of the restored product before purchase.

The Seller does not provide a separate commercial warranty unless a specific written commercial-warranty statement was expressly issued for a particular product before purchase. The absence of a commercial warranty does not affect statutory liability for material defects.

The Seller is not liable for a problem caused by assembly contrary to clear instructions, improper use, unsuitable maintenance, chemical treatment, alteration or an attempted repair by the Buyer or a third party. This limitation does not apply if the problem results from incomplete or incorrect instructions provided by the Seller or if it has not been demonstrated that the Buyer’s actions caused the problem.

16. SPECIAL RULES FOR FURNITURE

Furniture must be assembled according to the enclosed instructions and used only in a safe and customary manner. If holes, joints or parts cannot be aligned without excessive force or the product cannot be assembled safely, the Buyer should stop assembly and contact the Seller. Where possible, the Seller will provide telephone or video support.

A minor loose end of thread that can be safely removed without opening a seam is not in itself a serious defect. An opening or unravelled seam, instability, lack of safety, mismatched parts that cannot be correctly assembled, or another functional fault will be treated as a possible defect.

17. SPECIAL RULES FOR WALLPAPER

Before installation, the Buyer should unroll and inspect all panels and check the design, dimensions, sequence markings, print alignment and visible damage. Instructions for wall preparation and installation form part of the instructions for using the product.

If a problem is caused by an improperly prepared surface, installation contrary to clear instructions or another demonstrable installation error, the Seller is not liable for the consequences of that conduct. This does not apply if the instructions were incorrect or incomplete or if the established defect was not caused by the installation.

When a defect in printing, dimensions, design, material, adhesive or panel matching is reported, the Seller may request photographs, video, panel markings and information about wall preparation where reasonably necessary to determine the cause. If a defect cannot be documented in that way, the Buyer does not lose the right to prove it by other appropriate means.

If only one identified panel is defective, remanufacturing and sending that panel may be the usual first remedy. If the replacement panel does not bring the product into conformity with the contract, further rights to repair or replacement, a proportionate price reduction or termination apply, depending on the seriousness of the problem and the statutory conditions.

If the wallpaper is demonstrably completely unusable or defective, the Seller may approve a replacement or refund without requiring physical return, depending on the circumstances. This does not restrict the Buyer’s statutory rights.

18. CLAIMS AND WRITTEN COMPLAINTS

A claim, notice of defect or written complaint may be submitted:

  • by e-mail to info@retrodesign.hr,
  • by post or in person at RETRO DESIGN d.o.o., Dalmatinska ulica 22, 10360 Sesvete – Soblinec, Croatia, or
  • through a Shopify procedure available to the Buyer, if enabled for the particular order.

To enable faster processing, it is helpful to provide the Buyer’s name, order number, product and description of the problem, and to attach photographs or video where possible. Photographs and videos are not an absolute condition if the problem can be established in another way.

The Seller will confirm receipt of a written complaint without delay and respond in writing no later than 15 days after receipt, clearly stating whether the complaint is accepted as justified. Records of written complaints are retained for at least one year from receipt.

If a reported problem may affect the safety of furniture, the Buyer should stop using the product until instructions are received from the Seller.

19. BUYERS WHO ARE NOT CONSUMERS

The consumer right to withdraw within 14 days does not apply to Buyers who purchase products within their business, trade, craft or professional activity. A return of a product that is in conformity is possible only under a separate written agreement.

A business Buyer must inspect the product, or have it inspected, as soon as possible in the ordinary course of business and notify the Seller of an apparent defect without delay. A hidden defect must be reported to the Seller without delay after it is discovered.

Unless a separate quotation or contract provides otherwise, in a commercial contract the Seller is liable for defects in new goods that appear within six months after delivery. For contracts concluded from 31 July 2026, remedying a defect by repair extends the applicable period once by six months.

No commercial warranty is provided for restored second-hand furniture sold to a business Buyer. To the fullest extent permitted by law, the Seller’s liability for material defects in such products is excluded, except for defects known to the Seller but not disclosed to the Buyer and liabilities that cannot be excluded under mandatory law. This exclusion must be stated in the quotation or contract before payment.

20. INTELLECTUAL PROPERTY

Texts, photographs, graphics, wallpaper designs, logos, videos and other online-store content are owned by the Seller or used under an appropriate right. Their reproduction, distribution, alteration, commercial use or publication without the prior written approval of the rights holder is not permitted, except to the extent allowed by law.

21. PERSONAL DATA PROTECTION

Personal data is processed for concluding and performing contracts, delivery, payment, refunds, resolving claims and fulfilling legal obligations. Details are stated in the current Privacy Policy available through the online store.

22. AMICABLE AND JUDICIAL DISPUTE RESOLUTION

The Seller and the Buyer will first attempt to resolve any dispute through a written complaint and agreement. If the dispute is not resolved, the Consumer may initiate proceedings before a competent alternative consumer-dispute-resolution body, including the Mediation Centre at the Croatian Chamber of Economy or another competent notified body.

The former European Online Dispute Resolution platform has been discontinued, and the old link to that platform no longer applies.

These Terms are governed by the law of the Republic of Croatia. This choice of law does not deprive a Consumer of the protection of mandatory provisions of the law of the country in which the Consumer has their habitual residence where those provisions must apply. Court jurisdiction is determined under the applicable mandatory rules; these Terms do not restrict the Consumer’s right to bring proceedings before a court having jurisdiction under those rules.

23. FINAL PROVISIONS

The version of the General Terms in force when the contract was concluded applies to each order. Subsequent amendments do not apply retroactively to contracts already concluded.

If an individual provision is void, invalid or unenforceable, the remaining provisions remain in force, and the corresponding statutory provision applies in its place.

These General Terms are available in Croatian and may also be available in other languages. Translations must correspond in substance to the Croatian version. This language provision does not restrict mandatory consumer rights or the obligation to provide information in a language required by the applicable law of the target market.