terms of business
The general terms and conditions govern the relations between the Buyer and the Merchant in relation to the conditions and method of ordering products, product prices, terms and methods of payment, warranty conditions for the correctness of the sold item (so-called guarantees), the Buyer's right to a written objection to the Merchant's products and services, the right to termination of the contract, delivery of products and other services offered by the Merchant, protection of personal and other data and other issues important for the conclusion of sales contracts via the Internet store.
The terms of business are governed by the Consumer Protection Act, the Electronic Commerce Act, the Obligatory Relations Act and other valid regulations of the Republic of Croatia.
The merchant reserves the right to change the Terms and Conditions at any time. All changes will be published on the Merchant's website and will come into force at the moment of their publication on the website. Any changes to the Terms will apply to purchases made after those changes are posted.
The customer is obliged to check the valid Terms and Conditions before each purchase.
These Terms are available at all times to users of the services in such a way that they are enabled to save, reuse and reproduce them.
These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Merchant and the Buyer through the Internet store.
TraderDealer name: Retro design d.o.o.
Headquarters: Dalmatinska ulica 22, 10360 Soblinec
Phone number: 01 3464 790 Email: firstname.lastname@example.org Registered with the Commercial Court in Zagreb under MBS: 081389473
- Basic capital paid in full HRK 20,000.00
Giro account HR3923400091111151211opened at Privredna banka Zagreb d.d. OIB: 48522168716 Tax number: HR48522168716
Merchant selling through an Internet store www.retrodesign.hr acts on his own behalf.
The merchant does not have any additional costs for means of remote communication.
Products cannot be purchased outside the borders of the Republic of Croatia.
A product buyer is any natural person who buys products via the Internet store in the manner stipulated in these General Terms and Conditions, i.e. who chooses at least one product, puts it in the shopping cart, pays with a credit/debit card, e-banking, bank transfer (payment slip) in the bank (post office or FINI) and sends the order to the Merchant.
The customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians. Persons with partial business capacity can conclude a contract only with the consent of their legal representative or guardian. The Merchant bears no responsibility for actions contrary to this provision.
All prices represent retail prices and are expressed in kuna (HRK) and euros (€) and include VAT and are valid for all payment methods at the time of purchase. Retail prices are valid in case of payment by the methods and under the conditions stated below.
The displayed retail prices are valid at the time the order is received.
Promotional offers are valid only at the time of order and may change without prior notice.
Delivery is included in the price of the product.
The online store is open every day, 24 hours a day. We reserve the right to stop the sale of some or all products for a specified or indefinite period of time or to limit or completely disable access to the online store pages for a specified or indefinite period of time. We have the option, if there are obvious mistakes in the online store (eg a visibly wrong price), we will cancel the order.
The product is ordered via the shopping cart. When the Buyer places the order, the contract is concluded, and the Merchant will immediately inform the Buyer of the fact of the conclusion of the contract by e-mail that the contract has been concluded with delivery Order confirmations via e-mail. The order confirmation contains information about the order, delivery address, payment method, price/prices, contact details of the Merchant's customer service and other information in accordance with the Law. Along with the order confirmation, the Customer will also receive the General Terms and Conditions of the Internet Store and the Notice on the Right to Unilateral Termination of the Contract, which is an integral part of the Form on the Right to Unilateral Termination of the Contract, and by accepting these Terms and Conditions, the Buyer expressly consents to the General Terms and Conditions and the Notice on the Right to the unilateral termination of the contract, an integral part of which is the Form on the right to unilateral termination of the Contract, delivered in the specified manner, i.e. by electronic mail.
After sending the order confirmation, the customer can only change the order via the email address: email@example.com
On the webshop, the Customer can pay for his order by clicking "Buy". In the shopping cart, they will then see the total amount of the purchase (including the costs of additional possibly selected services: delivery with VAT included).
The deadline for making individual products from our production is 1 to 3 working weeks.
The merchant will deliver the products to the customer in the ordered quantity immediately if they are available.
In the event that the trader is unable to deliver a specific product within the stipulated period, because the trader will, in writing, deliver the ordered product Notifications about the delay in the delivery of the ordered goods to notify the customer by e-mail, who can cancel the product order or possibly accept a new delivery date.
If the customer decides to cancel the product order, the merchant will return the money paid to the customer (increased by the prescribed interest rate) as soon as possible, and at the latest within 7 days from the time the delay occurred.
For all products for which the Merchant provides a warranty, the warranty conditions stated in the warranty card apply. The merchant guarantees that the product, which is used in accordance with the attached instructions and warranty card, will function properly within the warranty period. In the event of failure and other possible defects, the Merchant undertakes to repair within a reasonable time or replace the product in accordance with the Obligations Act. The right to use the guarantee is exercised only upon presentation of the invoice. The customer is obliged to keep the warranty card and receipt.
Liability for material product defects
The merchant is responsible for material defects of the items he sells on his website in accordance with positive regulations, in particular the Law on Obligations of the Republic of Croatia and the Law on Consumer Protection.
The merchant is responsible for the material defects of the goods that he had at the time of the transfer of risk to the buyer (the moment he hands the goods over to the buyer or a third party designated by the buyer, who is not the carrier), regardless of whether he was aware of the material defect. The merchant is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. It is assumed that a defect that appeared within six months of the transfer of risk to the buyer existed at the time of the transfer of risk, unless the merchant proves otherwise or the contrary arises from the nature of the matter or the nature of the defect.
The buyer is obliged to inform the trader about the existence of visible defects within two months from the day he discovered the defect, and no later than two years after the transfer of risk to the buyer.
When, after receiving the item by the buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item, the buyer is obliged, under threat of loss of rights, to notify the seller of this defect within two months from the day the defect discovered.
The merchant is not responsible for defects that appear after two years have passed since the item was handed over.
The rights of the buyer who timely informed the seller about the existence of a deficiency expire after two years, counting from the day of sending the notification to the trader, unless the buyer was prevented from realizing them due to the seller's fraud.
If the existence of a material deficiency is established, the trader may have one of the following obligations in accordance with the provisions of the Obligatory Relations Act:
- elimination of deficiency
- delivery of other things without deficiency,
- price reduction,
- contract termination.
In the event that the defects are the result of unprofessional commissioning, management, storage, maintenance or other unprofessional operations by the buyer, the merchant is not responsible.
Complaints can be submitted in the showroom from which the product was delivered or via e-mail: firstname.lastname@example.org
The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery.
In the event that the shipment is damaged during transport, such damage is visible upon collection of the shipment, and in this case the Buyer is not obliged to collect the shipment.
In the event that the defects are the result of unprofessional assembly, delivery, storage, maintenance or other unprofessional interventions by the customer, the Merchant bears no responsibility.
The exercise of rights in the case of a reported complaint is carried out in accordance with the Law on Consumer Protection and the Law on Obligations.
Cancellation and termination of the contract
The customer can cancel the order at any time until the product is delivered to the customer by sending it statements about order cancellation by email to: email@example.com
If the order is canceled before the products have left the Merchant's warehouse, the customer has the right to request a refund of the total amount paid for the products and other selected services.
After canceling the order, the Customer will receive Order cancellation confirmation by e-mail.
The right to terminate the contract under Section IV, Article 72 of the Consumer Protection Act:
The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded at a distance within 14 days.
The term in question begins to run from the day when the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.
If with one order the buyer has ordered several pieces of goods that are to be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the deadline begins to run from the day when it is delivered to the buyer or a third party specified by the buyer, who is not the carrier, handed over to the last piece or the last shipment of goods.
If the Seller does not notify the Buyer of the Buyer's right to unilaterally terminate the contract, this right shall expire within 12 months from the expiration of the termination period (the 12-month period begins after the expiration of the 14-day period provided for regular termination in case of proper notification). If the notification of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ends after the expiration of 14 days from the day the Customer receives the notification.
The buyer is obliged to notify the merchant of his decision to terminate the contract before the expiration of the term for unilateral termination of the contract, and to do so via Form for unilateral termination of the contract which can be found here: Form for unilateral termination of the contract or through any other unequivocal statement expressing his will to terminate the contract, sent by e-mail to the address of the Merchant: firstname.lastname@example.org or by registered mail to the address of the Merchant's headquarters: Dalmatinska 22, 10360 Soblinec
A copy of the form for unilateral termination of the contract, which can be found on the Merchant's website, can be electronically filled out and sent by the Buyer.
The trader undertakes to deliver to the consumer without delay Confirmation of receipt of the termination statement via electronic mail specified by the Customer in the Form or in the Termination Statement.
The buyer is obliged to send the statement of termination of the contract before the expiry of the term for termination of the contract.
The buyer is obliged to return the goods without delay, and no later than within 14 days from the day when he informed the trader about his decision to terminate the contract.
The buyer is obliged to bear the direct costs of returning the goods in the amount of HRK 120.00.
The trader undertakes to return the entire amount of the paid funds to the buyer within fourteen (14) days after receiving written notice of termination of the contract.
The merchant is not obliged to refund the amount paid before the goods delivered to the customer are returned to him, unless he has offered to pick up the goods returned by the customer himself, i.e. after the consumer provides him with proof that he has sent the goods back to the merchant, if the merchant has been informed about this before receipt of goods.
The merchant undertakes to refund the amount paid using the same means of payment used by the customer when paying, unless the customer expressly agrees to another means of payment, and on the assumption that the customer is not obliged to pay any additional costs for such a refund.
Pursuant to Article 77, Paragraph 5 of the Law on Consumer Protection, the customer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
If the Customer returns the product that has been assembled and if there is a possibility that disassembling the product may cause further damage to the product, it is necessary to leave the product assembled and contact the Merchant.
Exclusion of the right to terminate the contract
The customer does not have the right to terminate in the cases prescribed by Article 79 of the Consumer Protection Act, especially if:
- the service contract was fully fulfilled by the merchant, and the fulfillment began with the explicit prior consent of the consumer and his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract if the service is fully fulfilled
- the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
- the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer
- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery.
The contract that the Buyer enters into with the Trader is a one-time contract for the purchase and sale of products at a distance, which is consummated by the delivery of the goods and the payment made by the buyer, in case it is not terminated. These Terms of Purchase form an integral part of the contract.
Customer's written complaints and disputes
These General Terms and Conditions are drawn up in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Customers can submit their written complaints about the Seller's products or services directly at the business premises at the address of the Seller's headquarters or send them to the Seller's address: Dalmatinska 22, 10360 Soblinec, by mail or by email to the address: email@example.com as stated in the Seller's data.
The seller is obliged to confirm without delay that he has received the written complaint of the Buyer, and to respond to it no later than within 15 (fifteen) days from the date of receipt of the written complaint.
In the case of a dispute between the Buyer and the Trader, a report can be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Crafts or a proposal for conciliation at the conciliation centers.
In the event of a dispute between the Buyer and the Trader, they will try to resolve the problem by agreement and peacefully, otherwise the Court in Bjelovar is competent.
Pursuant to regulation no. 524/2013 of the European Parliament and the Council, there is an obligation for traders participating in online sales contracts to provide an electronic link on their website to a platform for online resolution of consumer disputes. The online consumer dispute resolution platform can be accessed by the customer via this link:
Retro design d.o.o.
Dalmatinska 22, 10360 Soblinec email: firstname.lastname@example.org
TELEPHONE INFO: 01/3464 790
Registered with the Commercial Court in Zagreb under number MBS: 081389473
Basic capital paid in full HRK 20,000.00
Giro account HR3923400091111151211
Collection and processing of personal data
By registering on the website www.retrodesign.hr, the customer gives his personal consent that the Trader as the Data Controller collects, uses, processes and transfers his personal data, for example, for the purpose of entering into and fulfilling the rights and obligations from the sales contract, analyzing the trader's business, analyzing and improving the user customer experience, records of completed orders, marketing, delivery of ordered products, technical support for customers, authorization of payments via credit and debit cards.
As a data controller, the merchant is focused on the protection of collected personal data and their processing in accordance with the General Data Protection Regulation and the Law on the Implementation of the General Regulation on Personal Data Protection.
The merchant has appointed a Personal Data Protection Officer as the Data Processing Manager, whom the buyer/user can contact via e-mail address: email@example.com or at the postal address of the merchant, Dalmatinska 22, 10360 Soblinec.
The trader processes the customer's/user's personal data because the legal regulations require him to take certain actions, or because the processing is necessary for the execution of a contract in which the customer is a party, or in order to take actions before concluding the contract based on the trader's legitimate interest, except when these interests are stronger interests or fundamental rights and freedoms of an individual that require the protection of personal data.
If the merchant cannot process the customer's data based on the stated legal grounds, he will request the consent of the user/customer.
The user/customer can withdraw consent at any time if the processing of personal data is based on the same, by sending a notification about the withdrawal of consent to the e-mail address: firstname.lastname@example.org
Customers/users of our pages have the following rights at all times:
- The right to information about the processing of personal data and the right to access data
- The right to data portability
- The right to restriction of processing
- The right to submit a complaint
- The right to correct incorrect and supplement incomplete data
- The right to delete data
Read more and in detail about the rights of users/customers related to the protection of personal data in our Privacy Statement.If the user/customer wants to exercise any of the above rights, he can contact the Trader at the address: Retro design d.o.o., Dlmatinska 22, 10360 Soblinec, with the indication "Data Protection Officer" or via e-mail address: email@example.com and on the phone number 01 3464 790
The merchant will keep the collected data only for as long as it is necessary to achieve the previously stated purpose for which it was collected or processed. The merchant will store certain personal data for the time period prescribed by law or other regulation that obliges the merchant to store data. If the user/customer has given consent to the Merchant, personal data will be processed by the Merchant until the consent is withdrawn.
First of all, the Merchant as a Data Controller collects data necessary to fulfill his obligation to deliver products and services, such as: name, surname, address, telephone number and/or mobile phone number, e-mail address, financial information such as information about credit, debit cards or other payment information provided by the user/customer when ordering and/or paying.
The merchant undertakes to protect the personal data of customers/users in such a way that all data about users/customers is strictly kept and is only available to employees who need this data to perform their work. Data is stored in a secure environment, protected from unauthorized access, disclosure, use, modification or destruction.
The merchant will not forward personal data without the prior consent of the user/customer, except:
- To external contractors who process data only on behalf, for the account, under the direction and supervision of the Company
- State authorities on the basis of their reasoned written request for the purpose of carrying out a specific procedure
You can read more about the terms of personal data protection and user/customer rights in our Privacy Statement.