Production time and delivery time are two separate periods. Delivery time begins once production has been completed and the shipment has been handed over to the carrier.
New furniture
All new furniture is handmade to order. Production takes 3–4 weeks, after which delivery usually takes 2–6 business days, depending on the destination country and shipping conditions.
Restored furniture and in-stock products
For restored furniture and other products that are already available, the time stated on the product page or in the order confirmation applies.
Wallpaper
Wallpaper production takes 2–4 business days, after which delivery usually takes 2–6 business days, depending on the destination country and shipping conditions.
For standard A3 samples, the time stated on the product page or in the order confirmation applies.
Delivery destinations
Through our online store, we deliver furniture and wallpaper to Croatia, European Union member states, countries of the European Economic Area outside the European Union, and the United Kingdom.
We deliver only wallpaper and standard A3 wallpaper samples to the United States. Furniture is not available for delivery to the United States through our online store.
If a particular country or address cannot be selected during checkout, delivery to that address is currently not available through our online store.
Shipping method
Furniture is dispatched from Croatia via DPD or another suitable carrier arranged by RETRO DESIGN d.o.o.
Wallpaper is produced and shipped directly from Latvia by our production partner, generally via FedEx or TNT. RETRO DESIGN d.o.o. remains the seller and the contracting party responsible to the customer.
Separate shipments
An armchair is generally delivered in two separate shipments: one contains the seat, while the other contains the wooden armrests and related parts. The shipments may arrive on the same day or separately.
If the same order contains both furniture and wallpaper, the products are shipped from different locations as separate shipments and may arrive at different times.
Shipment tracking
Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation by email. If an order is shipped in multiple packages, you may receive more than one tracking number.
It may take the carrier up to 24 hours after a tracking number has been created for the first tracking update to appear.
Estimated delivery times and delays
The stated timeframes are estimates unless a binding delivery date has been expressly agreed. Weekends, public holidays, periods of increased carrier demand, customs procedures and circumstances beyond the Seller’s reasonable control may affect delivery times.
If we become aware of a significant delay, we will inform you and provide a new estimated delivery date. This does not limit your statutory rights in the event of delayed delivery.
Shipping costs
Standard delivery is free for orders of EUR 300 or more within the European Union.
For orders below EUR 300 and for deliveries outside the European Union, the shipping cost is determined according to the type and quantity of products and the delivery address. The exact cost is displayed in the cart or during checkout before the order is confirmed.
Customs duties, import taxes and other charges
No import duties apply to deliveries within the European Union.
For deliveries to the United Kingdom, countries of the European Economic Area outside the European Union, and the United States, the shipping price shown during checkout covers transportation but does not include any applicable import duties, local taxes, customs clearance fees or other public charges, unless expressly stated otherwise before the specific order is confirmed.
Any applicable import charges are determined by the competent authorities in the destination country or by the carrier or customs authority. RETRO DESIGN d.o.o. does not determine these amounts and cannot reliably calculate them in advance.
Detailed information about shipping costs, delivery, separate shipments, customs duties, failed deliveries and damaged shipments is available in our Shipping Policy. If you have a question about your order, please contact us at info@retrodesign.hr.
