This statement on the processing of personal data, ie the privacy statement applies to all respondents whose personal data is collected and processed in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.4.2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (hereinafter the Regulation) and applicable laws of the Republic of Croatia by RETRO DESIGN doo, Dalmatinska ulica 22, 10360 Sesvete - Soblinec , OIB: 48522168716 (hereinafter: Processing Manager).
By publishing this statement, we ensure that it is available to all respondents whose data we collect, and before we actually collect the data. In this way, we ensure the lawful obtaining of your consent as a respondent for the collection and processing of your personal data.
Retro design respects your privacy and bases its website on technologies that provide a better and more secure online experience.
With this Policy we undertake to protect the privacy of users / customers and visitors of our website and the security of personal data available to us through the above page.
By using this website, you agree to the data collection and processing methods described in this statement and to the storage and access to cookies on your device.
WHO ARE WE?
We are a company that sells furniture and wallpapers.
You can contact us in several ways:
• By sending an e-mail to firstname.lastname@example.org
• By calling the telephone number +385 1 3464 790 and +385 99 8445 838
• By sending mail to the address RETRO DESIGN doo, Dalmatinska ulica 22, 10360 Sesvete - Soblinec
WHAT IS PERSONAL DATA AND WHAT PERSONAL DATA DO WE COLLECT?
Personal data are all data relating to an individual whose identity has been established or can be established (respondent), and that is a person who can be identified directly or indirectly, especially with the help of data such as name, identification number, location data , a network identifier or with the help of one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
In order to be able to provide our services, we must collect certain personal information. We undertake to collect only information that is necessary to achieve the purpose and at the same time does not endanger your privacy.
In the event that we use the data for marketing or other purposes that have no legal basis or are not in our legitimate interest, we will ask for your additional written consent.
We collect personal data only when you make it available to us (eg as part of registration, by filling out forms or sending an e-mail, as part of ordering products or services), thereby consenting to or consenting to their use.
The Company will not pass on personal data without your prior consent, except:
• external contractors who process data only for the name, for the account, under the guidance and supervision of the Company
• state authorities on the basis of their reasoned written request for the purpose of conducting a particular procedure
We have taken all appropriate technical and organizational measures aimed at protecting your personal data. All measures are regularly checked and adjusted to current technology and regulations. If, however, there is a breach of your personal data, and which breach could pose a major risk to your rights, we will notify you in accordance with applicable regulations. Please note that you are obliged to take care of your personal data by storing and keeping your user data and / or passwords secure.
Depending on how and for what reason you contact us, we may collect the following information:
- Name and surname
- Email address
- Year of birth (so that we know whether you are over 16 years of age and thus legally capable of giving consent to the processing of personal data or we need the consent of the holder of parental responsibility)
- Address for delivery of ordered or won products
- Mobile device number or landline number
- IP address
- financial information - including credit or debit card information or other payment-related information (if you collect it)
The personal data we collect will be used for the purpose of performing our service or business cooperation with you, so we collect your personal data in case you create an invoice on our web shop, order through our web shop, log in to the account on our website, add products to Your shopping cart on our website, you connect with us through social networks. In order to be able to provide you with our services, we need your personal information. In the event that we intend to use your personal data for other purposes, we will first ask for your consent.
We collect and process your personal data so that we can deliver the ordered products from our web shop, conduct financial transactions for purchased products, prevent unauthorized activity, contact you with messages related to our business cooperation, which are not marketing in nature. Your special consent. We also need your personal information to enable you to share content from our website on your social media accounts.
You can use our website without disclosing your personal information. You are not obliged to provide us with your personal data as a condition of using the site, unless it is necessary for us to provide you with a service or enable the use of our product in accordance with your request. When you use our website, we may store data for various security reasons. Such information may include the name of your ISP, the website through which you linked to our website, the websites you visited from our website, and your IP address. This information could lead to your identification, but we do not use it to do so. From time to time we use the data for statistical purposes, but at the same time we maintain the anonymity of each user so that person cannot be identified.
The processing of data of users under the age of 16 without the consent of a parent / guardian is prohibited. If the data processing of persons under the age of 16 occurs, we will stop the data processing as soon as we find out about it.
Personal data that we collect during business relations with other companies are the name and surname, e-mail address and telephone number of the person with whom we cooperate within the said company.
For the purposes of online commerce, we collect and process your identification and contact information, as well as financial information, including credit or debit card information or other information related to payment in the case of payment by Internet banking or in the case of general payment at the post office, bank or Financial Agency.
We will share the invoices we have issued for the goods you have ordered with our accounting department , which also complies with all technical and organizational measures for the protection of personal data.
Payment is made by general payment slip at the post office, bank or financial agency, Internet banking, via Paypal or cash upon receipt of the shipment (cash on delivery). Other details related to Payment can be found on our website at the following link
We will also share your identification and contact information (name and surname, delivery address, telephone number) with our partner delivery service DPD or DHL (in the case of ordering products from our online store), to ensure delivery of ordered products. In the event that your consent exists, we will keep your data until the withdrawal of consent, otherwise your personal data will be deleted after you pick up the ordered products and the legal deadlines for complaints and returns expire.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We process and store your personal data for the duration of our business relationship and store it for a period of one year from the date of termination, except in the case of earlier withdrawal of your consent in relation to some data for which we have no legal or contractual basis or legitimate interest.
The collected data are deleted after the termination of the purpose for which they were collected, ie the termination of the contractual relationship, and the data collected due to processing based on legal grounds will be stored in accordance with time limits according to legal provisions (eg Accounting Act). If you have given us consent to the collection of personal data, we will process your personal data until the consent is withdrawn.
We will carefully store all data in our internal databases and our internal servers and will not pass them on without your prior consent, unless necessary to provide you with the service you have requested or are required to do by law.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We collect, use, process and store personal data entrusted to us in accordance with European regulations on personal data protection and the laws of the Republic of Croatia. We will make sure that the processed data is accurate and up-to-date and kept for no longer than the planned retention period. We undertake not to ask irrelevant and unnecessary questions. The information you provide to us for use will only be used for the purpose for which it was collected.
IN WHICH CASE DO WE USE YOUR DATA FOR MARKETING ACTIVITIES?
If you want to receive notifications from our offer by e-mail, you need to subscribe to the Newsletter. When filling in the application form, it is necessary to fill in the marked fields and enter the e-mail address to which you want to receive the Newsletter. To the e-mail address you provide us, we will send information about changes related to our business and relationship with the client, as a user of our services. You can unsubscribe to our Newsletter at any time in accordance with the instructions you will receive by email after signing up, as well as on each Newsletter. Unsubscribing from the Newsletter is as easy as subscribing to the Newsletter.
SHARING OF PERSONAL DATA
We will only pass on your personal data to third parties if we have your consent, fulfill our legal obligations or sharing is necessary to protect your interests or perform the service you have requested from us. Every third party is obliged to keep your data and use it only for the fulfillment of contractual obligations or acting on our orders.
We do not process all personal data processing independently, but we also use the help of our partners:
DPD and DHL delivery services
and who act in accordance with our order and instructions and appropriate technical and organizational measures to ensure that the processing of your data is carried out in accordance with applicable legal regulations. Your personal data will not be used by our partners for your own or promotional purposes, nor will it be passed on to third parties.
PROCESSING DATA FOR WHICH WE DO NOT NEED YOUR SPECIAL CONSENT
GENERAL CONTACT FORM
When sending the contact form, your personal data listed in the contact form (Name and e-mail address, content of the text you sent us - if it contains personal data) is processed in order to respond to your inquiry. The basis of the processing is our legitimate interest - giving an answer to your question. These data are stored for a maximum period of 12 months.
WHAT ARE YOUR RIGHTS AS OWNER OF PERSONAL DATA?
• Right of access - you have the right to request a copy of all your data we process
• Right to rectification - you have the right to request correction of your data we process if the data is incorrect •
Right to forget - in certain circumstances you can request deletion of your data from our records
to limit processing - when certain conditions are used in the processing of your data, you have the right to restrict such data processing • Right to transfer data - Your right to transfer your data that we process to another organization • Right to object - You have the right to object to certain types of processing of your personal data (eg direct marketing) • Right to refuse automatic processing of data, including profiling - Your right to oppose the legal effects of automatic processing of your personal data • Right to court - In case of refusal to comply with the right of access, the reason for the refusal will be stated. You can complain to the supervisory body (Agency for Personal Data Protection) or directly to us according to the contact information:
If you wish to exercise any of these rights, please contact us by email, postal address or one of the telephone numbers listed in CONTACT DATA at the bottom of this Statement.
Your personal data is protected by measures that ensure an adequate level of personal data protection in accordance with the obligations arising from the General Data Protection Regulation 2016/679 (GDPR) and other applicable laws related to personal data protection.
The processing manager uses technical and organizational security measures to protect your data from manipulation, loss, threats or access by unauthorized persons. Any personal information you make available to us in the transfer will be encrypted to avoid misuse of data by third parties. Our security measures are continuously improved in accordance with technological developments.
To copy data to another organization, you can request a copy of the data in the usual machine-readable form. If you wish to do so, use our contact details above.
RIGHT TO COMPLAIN
You have the right to object at any time, stating the reasons for the objection. In the event of an objection, we will notify you if our legitimate interests exceed your stated reasons, and if we believe that our legitimate interest as processing manager exceeds your special interests, we will continue to process your personal data, otherwise we are no longer authorized to process the purpose for which it was processed.
If you believe that we are processing your personal data in contravention of applicable Croatian or European regulations on the protection of personal data and have thereby violated your rights, please let us know so we can respond in a timely manner. In any case, you also have the right to file a complaint to the Personal Data Protection Agency, ie the supervisory body within the European Union.
PERSONAL DATA PROTECTION OFFICER
We have appointed a Personal Data Protection Officer who can be contacted by the buyer / user via e-mail address: email@example.com or at the trader's postal address, Dalmatinska 22, 10360 Soblinec .
RETRO DESIGN doo, Dalmatinska ulica 22, 10360 Sesvete - Soblinec
Phone numbers: +385 1 3464 790 I +385 99 8445 838